Accueil / Service / Vente

Gestion des conflits clients

Dates

Bordeaux Mars-Novembre 2021
Durée 2 jours
600 €
Campus

Bordeaux
Présentiel

La formation

CONTENU DE LA FORMATION:

CARACTÉRISER LE CONFLIT ET COMPRENDRE SON SENS
PRENDRE CONSCIENCE DE CE QUI SE JOUE EN SOI ET ASSUMER SA RESPONSABILITÉ
APPRÉHENDER ET METTRE EN PRATIQUE LES TECHNIQUES D’AFFIRMATION ADÉQUATES

MÉTHODES ET OUTILS PEDAGOGIQUES:

Réflexion individuelle et collective
Mise en situation et jeux de rôle
Support de formation remis à chaque participant

Disponible sur notre campus:

Bordeaux

Dates :

Bordeaux 15-16 Mars & 15-16 Novembre 2021

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